About our Team:
The mission of the Discovery Experience Manager is to enhance the discoverability of our content in library systems, thereby improving the librarian experience and the experience of our end users before they arrive on our products. You will liaise with customers to identify their pain points, survey the competitive landscape to identify and evaluate opportunities, and work with colleagues and external partners to ensure our products are fully integrated into the library discovery ecosystem.
You will report into the product organization by way of the User Experience Team. We’re a small, collaborative group of researchers, designers and analysts focused on the end-to-end experience of our products: from discovery and access to navigation, engagement and conversion. Our mission is to support the building of bridges to knowledge by making those bridges useful, usable, discoverable and accessible.
Could you be our new Discovery Experience Manager? Are you?
- Knowledgeable in industry standards such as MARC, KBART and COUNTER
- Knowledgeable in how electronic resources are indexed in various systems, including library Discovery Service Providers, abstracting and indexing services and academic search.
- Draw on data analysis skills to work with product managers to analyse and investigate usage issues.
- Able to prioritise various customer, user and product discovery needs, and present recommendations persuasively
- Experienced in collaborating with vendors or external partners, and maintaining good working relationships
- Well organized with effective time management skills.
- Knowledge of publishing processes and technologies such as XML and metadata schema would be beneficial
Your new role:
- Work with colleagues in Discovery Operations to optimize communication and indexing activities with library discovery services to drive authenticated usage and demonstrate ongoing ROI for existing customers.
- Maintain strategic relationships with library discovery vendors, influencing their roadmaps and priorities to ensure that Sage content is as discoverable as possible.
- Manage relationships with academic search engines (including Google Scholar) and abstracting and indexing services, initiating and managing projects to include Sage content in services that drive usage and engagement.
- Advise product teams on discovery and metadata requirements for new content types and new products and test that requirements have been met.
- Evaluate new product concepts to ensure discovery needs are addressed and communicated as early as possible in the lifecycle.
- Offer escalated problem-solving support for the most complex queries fielded by the customer support and engagement teams and respond to customer feedback.
- Work with colleagues in the engagement team to design and deliver customer-facing activities and information.
- Independently troubleshoot usage and discovery issues for the business, balancing business and user needs to solve problems.
- Evaluate new and existing discovery opportunities in the scholarly/researcher community and propose recommendations to senior stakeholder groups.
- Set and clearly communicate business and product priorities around discovery.
- Project manage specific discoverability initiatives.
- Monitor the performance of individual discovery channels to track return on investment and make recommendations to the product teams accordingly.
- Speak regularly with our customers to understand their pain points around metadata, discovery, usage and product set-up, and attend relevant industry conferences to maintain an up-to-date knowledge of the needs of the global library market in those areas.
- Share your knowledge with colleagues in the product, sales and customer service teams to improve general knowledge of library discovery across the business
- Act as the voice of discoverability on cross-functional working groups and raise the profile of the discoverability function at Sage
If you have a disability and you need any support during the application process, please contact email@example.com. All qualified applicants are encouraged to apply.
A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.
Applications without a cover letter may regrettably not be reviewed.
Diversity, Equity, and Inclusion
At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.